Refund policy

Last updated: October 11, 2026

Limitless Toronto is a Toronto-based custom apparel and promotional products decorator. Every item we sell is made to order and decorated with your logo or artwork, so our refund policy is built around getting your order right before it goes into production, and fixing it quickly if something goes wrong on our end.

Custom, made-to-order products

All of our products are produced specifically for you, using your logo or artwork, with a minimum of 24 pieces per design. Because these items cannot be resold to anyone else, we are not able to accept returns or exchanges for reasons that are not caused by us.

Cancellations and changes before proof approval

After you place an order, we prepare a proof that shows your artwork, colours and placement. You can cancel your order, or change quantities, sizes, colours, artwork or placement, free of charge at any time before you approve the proof. To cancel or make a change, email us at info@limitlesstoronto.ca with your order number.

Once you approve the proof, we order blank garments and begin production. From that point on, the order can no longer be cancelled, and any changes may only be possible at additional cost, if they are possible at all. We will always tell you about any extra cost before going ahead.

What we cannot refund or replace

We do not offer returns, refunds or exchanges for:

  • Change of mind, or no longer needing the items.
  • Sizes chosen by you, including sizes that do not fit as expected. We are happy to help with sizing questions before you order.
  • Artwork, spelling, colours, wording or placement that match the proof you approved.
  • Slight differences in colour between what you see on your screen and the finished product, or small colour variations between garment dye lots, which are normal in apparel manufacturing.
  • Garments or items that you supplied to us for decoration.

Misprints, damage and defects

If something is wrong with your order because of us, we will make it right. This includes:

  • Misprinted or incorrectly embroidered items.
  • Items that arrive damaged.
  • Defective items.
  • Items that do not match the proof you approved (for example, the wrong artwork, colour, size or placement).

To make a claim, email info@limitlesstoronto.ca within 7 days of delivery (or pickup) and include your order number, a short description of the problem, the number of affected items, and clear photos showing the issue. Please keep the affected items until your claim is resolved, as we may ask you to return them.

Once we review your claim and confirm the issue, we will either reprint the affected items or refund you for the affected items, at our discretion and in discussion with you. Claims are handled for the affected items only, not the entire order, unless the whole order is affected. Claims received more than 7 days after delivery may not be eligible.

How refunds are issued

Approved refunds are issued to the original payment method. Once a refund is processed, it can take several business days to appear on your statement, depending on your bank or card provider. All amounts are in Canadian dollars (CAD).

Questions

If you have any questions about this policy or an order, please contact us at info@limitlesstoronto.ca.