Privacy policy

Last updated: October 11, 2026

This Privacy Policy explains how Limitless Toronto ("Limitless Toronto", "we", "us" or "our") collects, uses, shares and protects your personal information when you visit limitlesstoronto.ca (the "Site"), request a quote, place an order, or otherwise communicate with us. We are based in Toronto, Ontario, and we handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws.

By using the Site or our services, you agree to the collection and use of your information as described in this policy.

Information we collect

We collect the following kinds of personal information:

  • Contact information, such as your name, email address, phone number and company or organization name.
  • Billing and shipping information, such as your billing address and shipping address.
  • Order information, such as the products, quantities, sizes, colours and decoration options you choose, your order history, quote requests and any notes or instructions you give us.
  • Artwork and files you upload or send to us, such as logos, designs and images for your order.
  • Communications, such as emails and messages you send us, and our replies.
  • Device and usage information, such as your IP address, browser type, device type, pages viewed, how you arrived at the Site, and how you interact with it. This is collected automatically using cookies and similar technologies.

We do not collect or store your full payment card details. Payments are processed securely by Shopify and our payment providers, as described below.

How we use your information

We use your personal information to:

  • Prepare quotes, process and fulfil your orders, create proofs, and arrange shipping or pickup.
  • Communicate with you about your order, your artwork, proofs, delivery, and any questions or requests.
  • Process payments and prevent fraud.
  • Provide customer support and handle claims for misprints, damage or defects.
  • Operate, maintain and improve the Site and our products and services.
  • Understand how visitors use the Site and measure the performance of our advertising and marketing.
  • Send you marketing emails, where you have agreed to receive them. You can unsubscribe at any time using the link in any marketing email or by contacting us.
  • Comply with our legal, tax and accounting obligations.

Your artwork

Logos, designs and other artwork you upload or send to us are used only to prepare your quote, create your proofs and produce your order. We do not sell your artwork, and we do not use it for any other purpose, such as in our portfolio or marketing, without your permission. We may keep your artwork on file so it is easy to reorder; you can ask us to delete it at any time.

Payments

Our online store is hosted on Shopify. When you make a purchase, your payment information is processed by Shopify and its payment processing partners, who are required to meet the Payment Card Industry Data Security Standard (PCI-DSS). We receive limited information about your payment, such as the payment method type and confirmation that payment was successful, but we do not see or store your full card number.

Cookies and analytics

We and our service providers use cookies, pixels and similar technologies to make the Site work (for example, to remember your cart), to understand how the Site is used, and to measure and improve our advertising. These may include tools provided by Shopify and Google, such as Google Analytics. You can control or delete cookies through your browser settings. If you disable cookies, some parts of the Site, such as the shopping cart and checkout, may not work properly.

Google and marketing channels

We may list our products on Google (including Google Shopping and free product listings) and other marketing channels, and we may use advertising and analytics tools from Google and similar providers. These providers may collect information about your use of the Site and other websites through cookies and similar technologies, and they use it according to their own privacy policies. You can learn how Google uses information at policies.google.com/technologies/partner-sites, and you can manage personalized ads at adssettings.google.com.

How we share your information

We do not sell your personal information. We share it only as needed to run our business and fulfil your orders, with:

  • Shopify, which hosts our online store and processes orders and payments. You can read Shopify's privacy policy at shopify.com/legal/privacy.
  • Payment processors, to process your payments securely.
  • Shipping carriers and delivery services, to deliver your order.
  • Google and other analytics, advertising and email service providers, to help us understand Site usage, advertise our products and communicate with you.
  • Suppliers and production partners, only to the extent necessary to source products and complete your order.
  • Professional advisors and authorities, such as accountants, lawyers, or law enforcement and government bodies, when required by law or to protect our rights, property or safety.
  • A successor business, if we are involved in a sale, merger or reorganization, subject to this policy.

Our service providers may store or process information outside Canada, including in the United States. When this happens, your information may be subject to the laws of those countries, and may be accessible to their courts, law enforcement and national security authorities.

How long we keep your information

We keep your personal information only for as long as we need it for the purposes described in this policy, including to fulfil orders, handle claims, support reorders, and meet our legal, tax and accounting obligations. When it is no longer needed, we securely delete or anonymize it.

How we protect your information

We use reasonable physical, administrative and technical safeguards to protect your personal information from loss, theft and unauthorized access, use or disclosure. However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.

Your rights and choices

Under PIPEDA and other applicable laws, you have the right to:

  • Ask whether we hold personal information about you and request access to it.
  • Ask us to correct information that is inaccurate or incomplete.
  • Withdraw your consent to our use of your information, subject to legal or contractual limits. For example, we may not be able to complete an order without certain information.
  • Ask us to delete your personal information, subject to information we must keep for legal or accounting reasons.
  • Opt out of marketing emails at any time.
  • Make a complaint about how we handle your information.

To make a request, email us at info@limitlesstoronto.ca. We may need to verify your identity before responding, and we will respond within the time required by law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Children

The Site is not intended for children, and we do not knowingly collect personal information from children under the age of majority in their province or territory.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The updated version will be posted on this page with a new "Last updated" date.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@limitlesstoronto.ca.